Today we introduce another new feature - have you ever wanted to make your teams' job more competitive and fun? Now you can set up a monitor on the wall and show real-time scoreboard showing current leaderboard points, calls made, and success percentages (more metrics coming soon, if you are interested in any specific metric, contact our sales representative).
Now you can analyse your teams and your own performance even better - look for the new metric "Leaderboard points earned" in worktable and reports
Today we bring you all kinds of fixes and improvements for leaderboard editing making it more stable and reliable as well as easy to use.
For the keen-eyed of you who have already noticed a new button in the navigation bar - we have enabled an option for you to manually upload conversation recordings that have been made not by a supported integration
Today we have reworked how you add and manage actions in leaderboards to be more user-friendly and easier to work with.
We have added a new feature: Leaderboard reports which allow you to export data about a specific month as well as see every action that has earned some points for your team and edit them. Now you also can manually issue or subtract points if needed.
Leaderboard actions now should trigger consistently when listening to conversations
Today we release a big update containing fixes for report and deal filters, worktable should now show a more accurate count of conversations, and teamer integration now correctly respect Latvia time zone
We also have added more activities for leaderboards, more metrics, better video handling for bots and started working on improved reports for leaderboards
We still are working on a bunch of major updates but today we bring you a smaller one that removes old listening markers and adds 2 new ones. One for active listening and one for passive listening so you can more easily understand how is your interaction with the client going.
This is minor bugfix update that includes updates for:
Small fix to start the day. Those of you who were unable to link microsoft account because your organisation policy did not allow it - you can do it now :)
Have a nice day!
Today we are introducing LEADERBOARDS - a way for you to enjoy using the system in a more fun way by competing against your teammates and earning points from tasks set out by managers.
If you are an agent you do not have to do anything but sit back, use the system and earn points.
If you are a manager head on to settings to enter action sequences and enable your agents to earn points. If you have any questions or would like to use this system but dont see before mentioned tab - let our support team know and we will reach out to support you in this dounting task.
As always - have a yes call and a nice day.
I hope you all had a great holiday week and are ready to get back to work to raise those sales counts 📈.
Our team spent those few days between celebrations, trying to finalize this version so we all can start a new year with new features and an even better working system.
This update introduces and solves:
Not only PitchPatterns team has worked hard last month to get this version ready, but our AI team has also been hard at work too, bringing you new and new updates.
May your 2023 be productive, successful, and positive emotions filled!
With this update, anyone experiencing issues with bot-recorded video should not be experiencing them anymore
Merry Christmas! 🎄
We have fixed issues where some users would not be able to open worktable
We have made a quick fix to remove popups for agents that have recorded voice ids
Hello Hello Hello
Another long release cycle update. As the product is growing so is the work that has to be put in to maintain and improve existing features. We hope you will enjoy what we have in store for you this time
There are more updates than I could write but the most notable ones are:
And there are more updates that are not significant enough to make you read more so just enjoy using the system and have a nice weekend.
We have found and fixed an issue where worktable would show same metric values no matter what time period was set
Good morning/evening/everything in between
Today we bring you not as flashy update as the last few have been but we have fixed a lot of small usability issues
We have once a gain brought to life conversation flagging and new updates improving it will come out soon. For now, it works for organizations and projects that have calls labeled YES/NO but that will change soon hopefully as well we will start displaying some reasoning behind each flag so that it is easier to learn from them
We have updated filters in conversation and report views to improve their performance
And last but not least we have made a bunch of fixes for the worktable and calendar view
Good morning, evening, or anything in between
We have listened to your feedback and added 15 🤯 new metrics, try them out now in the worktable and reports. They give you insight into how your team is doing with tasks and what markers they are getting in their conversations. (marker metrics will be correct starting with 10.10.2022)
As well as generating more data, we have also fixed some issues and added some more new things:
Hello mindful callers!
Today we bring you a major update, and although it might not affect you directly if you are not using updated or introduced subsystems, it is still a celebration for everyone as this is the first update in over 30 days. We have not forgotten about our dear Pitch Patterns system, we just have been busy bees working on big features and small updates all over the system.
There are too many updates to count them all but the most important ones are:
We are still tuning different parts of the system so you can expect more frequent updates
For those of you who are not manually entering conversation language in some system but want to use Topics, the system just got a lot nicer to use! From now on we will automatically detect the language of conversations.
As well as that we added some more information to the user interface:
We noticed that you did not like our chat system..... sad..... but we did not like it either, so we made an update 🥳 - there is no more chat system as our aim is not to compete with a lot better chat solutions like WhatsApp or email.
Tasks allow you to assign tasks to other members of your organization easily. They allow you to both not forget to do something AND to ask someone else to do something like reviewing your call performance because we all know that human touch is always nice for call reviews.
Some things that you can do with tasks:
For more ideas about how to use tasks, feel free to contact our awesome support team.
But tasks are not all that have been added in this update:
We also have added 4 new metrics:
And we slightly tweaked how agents' emotion metrics are calculated to better represent the flow of conversation.
And added more options for what to see in reports for managers.
And (I promise this is the last one) we added an option to change the audio playback rate in the conversation screen to allow you to faster find what you are looking for in a conversation.
One pesky bug had appeared in VoiceID recording that did not allow you to change recording language. We found it and kindly asked to leave our codebase and look for a new home.
You all are amazing and using the system more than we could have imagined. But this created a small issue - our gauges in the dashboard were not powerful enough and turned over showing false data.
We have changed them for more powerful ones and now everything should be good again.
We have updated some minor things like goal editing now shows errors more clearly and does not allow invalid values, and some other happy bugs that have been set free.
Heyo everyone, I know we haven't published any updates since the 15th of June but we are alive and quite well, thanks for asking 😊
We have worked long and hard to bring you improved site usability, reduced amount of annoying bugs 🦟 and made the time in our system more pleasant.
This update brings you some noticeable changes:
And a lot more quality of life changes as always
Have a nice day ☀️
Fixed some small issues with goal coloring and making dashboard remember selected forters
New emotion statistics are here!
Now, instead of just showing you where you were positive or negative, we are giving you a lot more detailed insights into your emotional journey in each call.
New features are:
For your convenience, we have also reordered some metrics in reports and dashboards so you can easier find what you are looking for.
Also managers - you now can load timeline reports a LOT faster no longer you'll have to wait 30sec to see a report only to discover that you want to change some filters.
We are working towards some sweet updates but to nicely implement them we need to clean the house a bit so this small update includes a bit smaller amount of unintended features 🐞 and splits conversational skills into two categories: conversational skills and emotional skills
Now you can see how much time you have spent in PitchPatterns, just take a look at the worktable/report/dashboard
Not many fashing updates, but some small tweaks for feed in worktable
Ever wanted to see all your review requests and manager responses in one place?
How about your performance improvements and conversations that might have some issues and you should look at?
Ah, this caught your attention? Good, because all of this is included in the latest update.
Some other updates include:
Energy and Tempo metrics now should be correct in reports
We have worked hard and now we have a bunch of not so flashy but definitely needed updates
Here are some of them:
We finally caught an issue that was affecting some of the metrics, most notably patience. Now they should be displayed correctly.
Good news our hard-working agents, your worktable now should show data in your current timezone not in UTC time
Also, marker reporting is fixed and we hopefully have fixed the issue where you would often get logged out of the system
Our army of web developers 🕷 has worked hard to catch bugs that were interrupting your daily work.
Also now you can sort conversations based on rating given to them and see those ratings in reports
After a lot of work we have done it: