Yes, this option is possible, but it requires to purchase a server based on our specifications and an additional integration fee which is determined individually. We also require a remote access to it and prefer that your companies call recordings are already stored there.
You can add an external call service for your profile by clicking on the “Add service” button.
There you can choose the external call service you want to use.
(If you have successfully added service, then it will show you a box with added service type. There you can remove it from your profile.)
If you have missed out on the voice recording pop-up, you can always find it in settings. All you have to do is click on the “Record VoiceID” button and it will take you to the onboarding/setup section.
The VAT is excluded from the price. All prices are shown without VAT.
Yes, conversations are also stored on our servers. That is needed to ensure full functionality of the call analysis. However, all data are encrypted, safe and not accessible to us. The only conversation data we see, if you report to us some episode of conversation and we need to look at it closer.