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FAQ

Legal & GDPR Onboarding Other Pricing Settings

Can you ensure that all data are stored only on our servers?

Yes, this option is possible, but it requires to purchase a server based on our specifications and an additional integration fee which is determined individually. We also require a remote access to it and prefer that your companies call recordings are already stored there.

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How system analyzes conversations?

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How to add an external call service for my profile?

You can add an external call service for your profile by clicking on the “Add service” button.

There you can choose the external call service you want to use.

(If you have successfully added service, then it will show you a box with added service type. There you can remove it from your profile.)

 

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How to get to Voice ID onboarding?

If you have missed out on the voice recording pop-up, you can always find it in settings. All you have to do is click on the “Record VoiceID” button and it will take you to the onboarding/setup section.

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Is VAT included or exluded in the price?

The VAT is excluded from the price. All prices are shown without VAT.

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What are currently supported integrations?

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What are the most common use cases?

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What is visible in the Worktable view?

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Where are conversations data stored?

Yes, conversations are also stored on our servers. That is needed to ensure full functionality of the call analysis. However, all data are encrypted, safe and not accessible to us. The only conversation data we see, if you report to us some episode of conversation and we need to look at it closer.

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